Guy Winch
About Guy Winch
Speech topics
How Complaining Customers Can Boost Your Company’s Bottom Line
Are complaining customers a liability or an asset? Dr. Winch unpacks the psychology behind complaining behavior and provides an exciting new perspective on complaining customers as a company’s biggest asset. Customer complaints contain a treasure trove of valuable information and complaining customers can be turned into a company’s biggest fans. A talk that reveals how companies and organizations can leverage customer complaints to reduce customer attrition, increase customer loyalty, improve products and systems, and boost the company’s bottom line.
Speaking videos
Media coverage
How My Twin Brother's Battle With Cancer Inspired My TEDx Talk ...
... Geoffrey R. Stone · Marian Wright Edelman. Guy Winch, Ph.D. Headshot. Guy Winch, Ph.D. Become a fan. Clinical psychologist; Author 'Emotional First Aid'.
5 Ways Brooding Can Lead to Depression | Guy Winch, Ph.D.
While it is natural to reflect on upsetting experiences, brooding involves replaying the same scenes in your mind and reliving the emotional distress you felt at the ...
The Secret to Dealing With Chronic Complainers | Guy Winch, Ph.D.
... advice short and to the point and do not repeat or elaborate it if you get rebuffed. Good luck! Follow Guy Winch, Ph.D. on Twitter: www.twitter.com/ GuyWinch ...
Books by Guy Winch
“The Squeaky Wheel: Complaining the Right Way to Get Results, Improve Your Relationships, and Enhance Self-Esteem” (2017)
We complain about everything, often neither expecting nor getting meaningful resolutions. Wasting time and energy on unproductive complaints can take an emotional toll on our moods and well-being. Psychotherapist Guy Winch offers practical and psychologically grounded advice on how to determine what to complain about and how to convey our complaints in ways that encourage cooperation and remedies to our dissatisfactions. Whether we're dealing with a rude store clerk, a bureaucrat, a coworker, a friend or family member, complaining constructively can be empowering and can significantly strengthen our personal, familial, and work relationships.
“Emotional First Aid: Healing Rejection, Guilt, Failure, and Other Everyday Hurts” (2014)
At a glanceGuy Winch
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