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Collaboration: After listening to Jeff talk about collaboration, people will have a willingness to work together for good of the customer. They will create trust by learning a common ground from which to respect and build sustainable, lasting relationships.
Super Service: Puts responsibility for action, attitude and achievement into the hands of each individual so they are never at the mercy of customers, internal or external. After listening to Jeff, they will fire up to be their personal best from Monday to Friday.
Selling Skills: As Jeff sells over a million dollars in services every year, his consultative sales approach to understanding how customers needs and products/services fit the solution, results in an increase in sales for every business venture.
Team Leading: Create excitement for people who want to be the first to take action, make the call or contact, follow through on what has been committed to, be the best no matter what, and accept responsibility.
Understanding People: This revealing keynote encourages people to communicate for understanding and teaches them how to influence customers (internal and external) by talking to them in a way that ensures they will be heard and take action.
Telephone Skills: Every telephone call is a sales opportunity, this keynote speech teaches how to share information, build relationships, and learn how to service the needs of customers in the most economical and profitable method possible.
Communication Skills: At the heart of every successful company is the ability to communicate. Jeff has monthly on-going contracts with large companies to consult with them on specific communication skills that not only make the workplace more productivethey actually enhance bottom line results.
Competitive Sales Strategies: As a sales person himself, Jeff often has to use the same Competitive Sales Strategies that he teaches. Handling competition effectively is a skill Jeff has honed over the past 30 years of his sales career.
Time Management: Jeff talks about time management in a different way from most programshe doesnt necessarily use all the most technical gadgetshe is always on time. Learn his secrets to using time so effectively!
Developing/Managing Quality People: as a business owner himself, Jeff has developed and managed quality people all his life. His way of teaching not only inspires people to be their bestthey learn skills and acquire the knowledge and confidence to be outstanding.
Stress Strategies: Managing stress is one of the most powerful attributes for a person to have. In this program, Jeff talks about many techniques that relieve stress and support people in living a joy-filled life.
Humor in the Workplace: On meeting Jeff, people usually comment that he is the funniest person they have ever known. His humor has created the successful business that McNeil & Johnson continues to belearn his secrets for combining laughter and business and producing a million dollar company.
Leadership: to be a leader you have to be a follower. Many people in leadership roles do not understand that the qualities of leadership can be learned. Yes, for some it comes more naturally than for othersthe skills however are all easily transferablelearn how with Jeff!
Structured Interviewing Skills: Building competency programs for people to effectively interview and recruit staff has been part of McNeil & Johnsons history of success. Learn how to uncover a prospective employees past in a way that provides clues to their future success within the company.

Don’t just give them customer service. Give them Super Service! For more than a decade, customer service professionals have turned to Super Service for the very best advice on dealing with demanding, dissatisfied, and downright difficult customers.

Now, with the help of these fun, motivational training activities, you can design and deliver a state-of-the-art customer service training program in a fraction of the time it would take to develop a program from scratch. This comprehensive tool kit contains 60 ready-to-use activities that can be used "as is" in short sessions of less than an hour or combined to create longer programs that you can tailor to the specific needs of your frontline employees. All of the activities--which range from provocative role-playing exercises to intriguing "What Would You Do In This Situation?" questionnaires--have been tested and proven highly effective in developing positive attitudes and customer-friendly behavior in service employees.
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