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Jeff Toister - Customer Service & Experience Expert; Bestselling Author of "The Service Culture Handbook"; LinkedIn Learning Instructor

Jeff Toister

Profile updated July 31, 2026
LocationTravels from San Diego, CA, USA
$
$10,000 - $20,000
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About Jeff Toister

Dennis Snow
Robert Spector
Sarah Weise
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The Service Culture Journey

Imagine you could build a service culture. The type of culture where employees are obsessed with customers. They encourage each other, proactively solve problems, and go the extra mile.

Getting there isn't easy. It's a journey that takes full commitment.

This entertaining and informative presentation shares three steps to build a service culture. It uses experiential activities, real examples, and cutting-edge research to map out how to get your own employees obsessed with service.

Participants will gain:

  • Experience three ways that culture can influence employees’ actions.
  • Identify the essential elements of a service culture.
  • Create a plan to get your employees obsessed with service.

Speaking videos

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Books by Jeff Toister

Human Service - The Skills AI Can't Replace - Book by Jeff Toister

Human Service - The Skills AI Can't Replace” (2026)

Human Service - The Skills AI Can't Replace

The Service Culture Handbook A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service - Book by Jeff Toister

The Service Culture Handbook A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service” (2017)

The Service Culture Handbook A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

Getting Service Right Overcoming the Hidden Obstacles to Outstanding Customer Service - Book by Jeff Toister

Getting Service Right Overcoming the Hidden Obstacles to Outstanding Customer Service” (2019)

Getting Service Right Overcoming the Hidden Obstacles to Outstanding Customer Service

The Guaranteed Customer Experience How to Win Customers by Keeping Your Promises - Book by Jeff Toister

The Guaranteed Customer Experience How to Win Customers by Keeping Your Promises” (2021)

The Guaranteed Customer Experience How to Win Customers by Keeping Your Promises

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