Jill Schiefelbein
About Jill Schiefelbein
Speech topics
Humanize Automation: Leveraging Data, Artificial Intelligence, And Business Strategy To Create Better Customer Experiences
We know that providing great customer experiences involves personalized touches–but those touches take a lot of time and have not always been possible at scale. Now, by having your data in order and integrating your systems with AI tools, personalized, customized touchpoints for your customers can be created at scale! In this session we’ll cover strategies for not only examining points of automation in your CX process, we’ll also discuss the steps you need to start thinking about today to leverage advancements in generative AI technologies and personally trained large language models (LLMs). Those attending will get a road map for what is possible when effective data management and AI collide–broken down in terminology that those with an average understanding of technology can understand.
Speaking videos
Books by Jill Schiefelbein
“Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business” (2017)
Business communication expert Jill Schiefelbein shows you how, delivering an education on how to build a communication-savvy business that retains employees, secures investors, and increases your bottom line.
“The Athlete's Media Playbook: Your Game Plan for Interviewing, Speaking, and Building Community” (2013)
From understanding the rules of the media game, to executing plays that ensure interview success, to going beyond the interview and building community in a way that makes you more attractive for endorsement contracts, this book is your guide for success.
“Business and Professional Communication in the Global Workplace” (2009)
BUSINESS AND PROFESSIONAL COMMUNICATION IN THE GLOBAL WORKPLACE, Third Edition, considers the changes occurring in professional communication today, while also presenting a strong theoretical foundation of organizational communication.
At a glanceJill Schiefelbein
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