Louie Gravance

When a service employee asks the question, "What's in it for me," the honest and correct response is EVERYTHING. Your team members deserve to know that an investment OF themselves is an investment IN themselves.

It is not always easy to convey this message and convince your staff that "great service serves the server first."

Let me Louie it for you.

Just as he convinced and inspired thousands of cast members at Walt Disney World on their first day, let's illustrate to your employees how looking for opportunities to create magic for a customer can transcend their careers and lives.

When a WOW moment in customer service occurs, it doesn't happen only for the customer; it occurs for both simultaneously. Inspiring your team to make that connection is the single greatest tool for maintaining a culture of service excellence. It has been Louie's pleasure to re-ignite the passion for service excellence with bankers, nurses, claims adjusters, and casino workers, just to name a few.

This power talk explores what a WOW moment looks, sounds, and feels like and why delivering it is good for everyone involved.

Every participant will come to understand that every customer interaction is an opportunity to define not just what they're willing to do but also who they are.