How the best organizations use AI and emerging technologies to drive growth, reduce friction, and build a more human enterprise
Artificial intelligence is changing everything. But for many organizations, the challenge is not access to technology. The real challenge is knowing how to apply it in a way that is practical, strategic, and deeply human. This highly engaging keynote explores how organizations can use AI and emerging technologies to grow revenue, reduce cost, attract and retain mission critical talent, and become more anticipatory rather than reactive. Attendees will gain a fresh understanding of how to use innovation and intelligent systems to improve customer and patient experiences, strengthen culture, and create an enterprise that is more resilient, more adaptive, and more future ready.
Drawing from the research behind Nicholas Webb’s bestselling books "Chaotic Change" and "Human Experience," this presentation offers an upbeat and positive glimpse into the near future. More importantly, it gives audiences a practical framework for how to thrive during a time of rapid and chaotic change.
Audience takeaways include:
An ideation hackathon led by keynote speaker Nicholas Webb was just one of the educational sessions offered to attendees at the recent HealthTAC 2016 at Trump National Doral Miami...

Human Experience: Driving Innovation and Growth in the Human Experience Economy

Chaotic Change: Embracing Chaos to Drive Innovation and Growth

Lucid Leadership The Leadership Power of Clarity

Whether you’re selling to consumers or business-to-business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of imperfect choices. The best organizations in the world are not only delivering great customer experience, but they’re also taking steps to proactively avoid the things that customers hate. These companies have learned that if you can eliminate what customers hate, you will instantly become the best option in your market. No company, brand, or service enjoys 100 percent love. There will always be some degree of hate in the mix. Hate is a source of friction, and if there is too much friction, the process of moving products and services— regardless of their high quality—into the hands of customers will grind to a halt. What Customers Hate will show you how to avoid the common pitfalls that have damaged some of the best organizations, and best teams in the world, and how to change the philosophical view of customer experience so you can learn that customer experience is actually an innovation activity.

One Step Ahead: How To Dominate Your Market With Innovation Leadership
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