Mistrust and distrust are rising because it’s so easy to profit from conflict. Conflict compels our attention: it’s hard to look away. Movies, TV shows, news and social media all amplify (and sometimes glorify) fear, hate, and violence. In many movies, vigilantes are depicted as heroes and people working businesses and social institutions are depicted as corrupt, motivated purely by self-interest.
We live in a world of media stories that promote us-vs-them tribal thinking that limits our ability to see the value of people and ideas outside of our comfort zone. But what happens when we change the stories we tell about conflict? What happens when we humanize “the other”? When we recognize the difference between productive conflict and harmful conflict, we can activate simple but powerful communication strategies that leverage conflict and transform it into courageous conversations that connect people and build a spirit of shared humanity.
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