Ted Coine

"Spoil 'em Rotten!" is a parable about customer service excellence. When Candace asks business leader Bob Walsh for an interview for her college class, he counters with a better offer: why not work for him at Walsh's Supermarkets for the semester? He will give her fifty-two customer service lessons, one for each week of the year. Who could refuse such an opportunity?

In Ted's talk, he will introduce ten of Mr. Walsh's lessons. Participants will walk away with an inspirational and highly valuable set of skills they can use at work the very same day to improve their company's service and, thus, its profitability.