Adam Toporek

How can you get your team to deliver the experiences you expect?

With his book Be Your Customer’s Hero, Adam Toporek created an essential tool for frontline customer service teams. But for leaders, the challenge is different: how do they inspire, educate, and empower these team members to succeed?

In this dynamic keynote, Adam provides unique insights into the leader’s role in creating powerful customer experiences and gives you the keys to putting theory into practice with his 3E Leadership Framework. This is not a general leadership talk; this is a laser-focused presentation on how to lead a customer-centric organization.

Participants will leave energized and with a toolbox of actionable strategies so that they can apply what they’ve learned immediately in their organizations.

Your participants will learn...

The one action they must personally take to ensure they get buy-in from their team, The approach that almost every organization gets backwards when training employees, and The biggest mistake leaders make when empowering frontline teams.

After this motivating and “actions-packed” keynote, participants will have the strategies needed to lead any customer-facing team.