Adrian Swinscoe
About Adrian Swinscoe
Speaking videos
Books by Adrian Swinscoe
“Punk XL” (2021)
It's no longer sufficient to talk about customer experience in isolation. To succeed, we need to think about experience holistically, especially if we are to deliver the outcomes and reach the heights we aspire to. Punk XL, where XL stands for eXperience Leadership, seeks to explore what it means and takes to deliver a great experience at different levels (individual, team, organization, customer and beyond). Like its predecessor Punk CX, it will be composed of a series of short and punchy "tracks" organized loosely around a series of concentric rings or dimensions that will explore what eXperience Leadership means at that particular level.
“Punk CX” (2019)
Punk CX
“How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing” (2016)
How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing
At a glanceAdrian Swinscoe
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