How do you get things done when you can't give orders? Learn a model built on actual practices, applicable to many current situations, inside your own organization and in outside situations you have to deal with. Other departments, divisions, geographical units, virtual teams and task forces, senior managers and leaders whose cooperation is needed, talented but difficult employees, and underperformers all can be influenced through exchange and reciprocity. Similarly, customers, potential collaborators, suppliers, government agencies, and potential employees can be persuaded to be amenable to being influenced. Can be delivered interactively, with application challenges or audience-provided examples in real-time. Q and A welcome. (Based on Influence without Authority, 3 editions, and Influencing Up, both with David Bradford)

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