Anne M. Obarski

In today’s retail landscape, customer experience isn’t just part of the business—it is the business. In this high-energy, insight-packed session, globally recognized retail expert Anne Obarski shares four powerful strategies to turn your business into a magnet for loyalty, trust, and word-of-mouth buzz. With 40 years of hands-on consulting, speaking, and training under her belt—and recently named a Top Global Retail Expert for the third year in a row—Anne will walk you through what it truly takes to build The Business of Experience. You'll learn how to:

• Be Consistent: Deliver excellence at every touchpoint, every time.
• Be Unique: Stand out by creating moments customers remember and repeat.
• Build Resilience: Equip your team with the mindset and tools to thrive—even in chaos.
• Grow Loyalty: Earn customer trust so strong, they wouldn’t dream of going elsewhere.

Whether you lead a single storefront or manage hundreds, this session offers practical takeaways and inspiring stories that will challenge the way you think about service, culture, and success.