Barbara Glanz

handle the constant changes in their work and lives. They are exhausted, confused and ticked off! Resistance to change, we have discovered, is not about the head as much as the heart, less about facts than it is about feelings. Workers must learn not only to manage the processes of change but also the emotional aspects of dealing with change.

In order for people to move forward, they must learn to let go of the old ways and adjust to new ways of work and life. This practical, inspiring presentation will help people better understand the change process as well as their feelings in the midst of change. It will include coping mechanisms and a CONTROL INVENTORY™ to use as a strategic, concrete tool to manage change and to help them gain more control and perform at a higher level in a dynamic work environment.