Skip to main content
Dan Gingiss - Customer Experience Expert; Author of "Becoming The Experience Maker" & "Winning at Social Customer Care"

Dan Gingiss

Profile updated March 16, 2026
LocationTravels from Chicago, IL, USA
$
$20,000 - $30,000
Get Started

About Dan Gingiss

Our engagement was great. Leadership and attendees really enjoyed Dan's presentation, it had energy and left a great impression. He was personable and wonderful to work with.

Joseph Schatz, Seminole Tribe of Florida dba Seminole Gaming
Eric Boles
Doug Lipp
Amy Jo Martin
+17

Discover speakers similar to Dan Gingiss

Browse Similar Speakers

Speech topics

1/4

Collective Lift: Why the Future of Performance Is About Multiplying Others

We set our quarterly goals, create a bunch of projects and tasks to complete them, and dutifully measure... everything. We've got meetings to plan our meetings and spreadsheets to track our dashboards. And at the end of the year, we fill out our performance reviews, calibrate them across the department, and reward the lucky few with the highest scores.

But here's the thing: we're stuck in The Optics Trap. It's a century-old system designed for visibility, control, and compliance - optimized for what's easy to see and count, not what actually drives performance today. Organizations say they want innovation and collaboration. But what they reward is speed, task completion, and most of all - visibility.

The truth is that no performance review, assessment, or ratings system captures the one thing that actually transforms a business: each employee's ability to create Collective Lift. Collective Lift is about multiplication. It asks: What becomes possible because you exist? When people practice Collective Lift, they make everyone around them better. And they don’t need a title to do it.

In this transformative keynote, Dan Gingiss reveals what organizations should be measuring to identify their Collective Lifters. You'll discover how the Chicago Cubs used Collective Lift principles to end a 108-year championship drought. You'll meet a theme park employee who proved you don't need a title to transform an entire department to be the best-performing in the entire chain. And you’ll learn how Dan’s own unique management style made him the “boss everyone wanted to work for,” even before he had a name for it.

You'll leave with concrete actions you can take immediately - regardless of your title - to practice Collective Lift. Whether you're a frontline employee, manager, senior leader, or executive, you 'll see exactly how to start measuring what actually matters. This includes the three signals that separate true leaders from those who just look the part: Individual Trajectory (Are people more capable after working with you?), Team Multiplication (Does your team's capability increase when you're around?), and Organizational Impact (Do your ideas spread beyond your immediate sphere?).

Because at the end of the day, your legacy won't be your title or what you achieved alone. It will be who achieved more because you existed. That's Collective Lift.

Speaking videos

1/2

Books by Dan Gingiss

The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait to Share - Book by Dan Gingiss

The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait to Share” (2021)

The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait to Share

Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media - Book by Dan Gingiss

Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media” (2017)

Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media

FAQs on booking Dan Gingiss

Browse Similar Speakers

Page 1 of 3

Speaker Search is a marketplace of speakers designed for talent buyers. We do not represent or manage speakers; instead, we provide event planners with the most comprehensive resource to discover and book the right talent.