In the high-pressure and complex setting of healthcare, a new approach to teamwork is leading to healthier patients, happier staff and more efficient operations. Healthcare’s embrace of a new teamwork model has been noticed by people outside the medical world, so doctors are going outside the walls of the hospital to teach manufacturers, business owners, franchisees, customer service representatives and even those in sports and entertainment to do better by shifting the culture from “me” to “we.”
Based on his latest book and drawing on groundbreaking research and examples from around the world, Dr. Goldman shows the audience how a team approach to medicine can improve customer service and help women break the glass ceiling. It can solidify the provision of social services to troubled youth, and boost the efficiency and safety of the military and critical industrial complexes like nuclear power plants. It can even make professional sports teams perform better.

In the high-pressure and complex setting of health care, a new approach to teamwork is leading to healthier patients, happier staff and more efficient operations. Doctors are learning art appreciation to improve diagnostic skills. Hospitals are adopting airplane-style "black boxes" in operating rooms to reduce errors and create better teams. And lessons from the medical world are helping to build better teamwork outside hospitals. Through board games like Friday Night at the ER, Fortune 500 companies and other organizations are learning that running a busy emergency room provides valuable insight that can help anyone who is part of a team, or leads one, to be more effective. Although a group is not a team, any group can become a team. Drawing on groundbreaking research, including how to leverage the science of team building, Brian Goldman offers teachable strategies and examples from around the world that can make us all work better together.

Brian Goldman travels the world in search of empathy and finds it in the most surprising of places As a veteran emergency room physician, Dr. Brian Goldman has a successful career setting broken bones, curing pneumonia and otherwise pulling people back from the brink of medical emergency. He always believed that caring came naturally to physicians. But time, stress, errors and heavy expectations left him questioning if he was the same caring doctor he once thought he was. He wondered what kindness truly looks like—in himself and in others. In The Power of Kindness, Goldman leaves the familiar surroundings of the hospital in search of his own lost compassion. A top neuroscientist performs an MRI scan of his brain to see if he is hard-wired for empathy. A researcher tests his personality and makes a startling discovery. Goldman then circles the planet in search of the most empathic people alive, to hear their stories and learn their secrets. He walks a boulevard in São Paulo, where he meets a woman who calls a homeless poet her soulmate and reunited him with his family; a research lab in Kyoto, where he meets a lifelike, empathetic android; and a nursing home in rural Pennsylvania, where he meets a therapist at a nursing home who has an uncanny knack of knowing what’s inside the hearts and minds of people with dementia, as well as her protege, a woman who talked a gun-wielding robber into walking away from his crime. Powerful and engaging, The Power of Kindness takes us far from the theatre of medicine and into the world at large, and investigates why kindness is so vital to our existence.

All of us have visited the doctor or sat in the emergency room for long hours awaiting treatment. When we finally do reach the other side of the swinging doors, we enter into what seems like another world, with practitioners in white coats and scrub suits speeding from patient to patient, consulting with one another amid controlled chaos. Beneath the cacophony of medical equipment and routine codes announced over the loudspeaker, doctors and nurses use a kind of secret language, usually out of earshot of their patients but sometimes in front of them. The words you'll learn in this book are not expressions that you'll likely find in a medical textbook or even hear on a television show. In fact, most health professionals would rather you didn't know that this underground language exists at all. In The Secret Language of Doctors, bestselling author Dr. Brian Goldman pulls back the curtain to reveal some of medicine's darkest modern secrets, decoding the colourful and clandestine expressions doctors employ to describe difficult patients, situations and medical conditions—and sometimes even other colleagues. You'll discover what it means to exhibit the symptoms of "incarceritis," what "blocking" and "turfing" are, and why you never want to be diagnosed with a "horrendoma." In the process, you'll gain profound insight into what doctors really think about their patients' personalities and even their chances of making it out of the hospital alive. Highly accessible, biting, funny and entertaining, The Secret Language of Doctors reveals modern medical culture at its best and all too often at its worst.

In The Night Shift, Dr. Brian Goldman shares his experiences in the witching hours at Mount Sinai Hospital in downtown Toronto. We meet the kinds of patients who walk into an E.R. after midnight: late-night revellers injured on their way home after last call, teens assaulted in the streets by other teens and a woman who punches another woman out of jealousy over a man. But Goldman also reveals the emotional, heartbreaking side of everyday E.R. visits: adult children forced to make life and death decisions about critically ill parents, victims of sexual assault, and mentally ill and homeless patients looking for understanding and a quick fix in the twenty-four-hour waiting room. Written with Goldman’s trademark honesty and with surprising humour, The Night Shift is also a frank look at many issues facing the medical profession today, and it offers a highly compelling inside view into an often shrouded world.
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