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Dr. Natalie Petouhoff - Best-Selling Author, Futurist, Artificial Intelligence Consultant, Leadership Executive, Customer Service Expert & Employee Engagement Strategist

Dr. Natalie Petouhoff

Profile updated June 4, 2025
LocationTravels from Los Angeles, CA, USA
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$20,000 - $30,000
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About Dr. Natalie Petouhoff

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Navigating Your AI Blind Spots

Is It AI-Palooza or a Strategic Differentiator for Business Success?

“We’re being replaced by the machines. Humans don’t matter. It’s taking our jobs and there is nothing we can do about it.”

The truth is our jobs won’t be replaced by AI. They will be replaced by those who don’t know how to harness the power of it. AI has been in development for over 25 years, some say much longer. While it’s only gained major strides in the last several years, it is here to stay. Instead of becoming a victim, we must demystify it, irradicate the fear, and co-create our future.

In the age of AI-palooza hype, many are wondering whether Generative AI is tech in another hype cycle or if it’s a game-changing opportunity. If we create the future together, we train and develop the AI to be in service to us. But that means we need to understand it, participate in it, train it, and guide its development.

You don’t have to be a programmer or an engineer to be part of this future. Yes, they write the code, but we are the users. It’s the users who take the tech, and in that use, we train it. That’s our power. We can’t live on the sidelines and allow it to take over. It’s up to each and every one of us. And we must begin NOW.

While the possibilities are endless, the probability of utilizing AI’s full potential is much smaller, leading to a unique and unprecedented strategic differentiator for those who learn how to take the potential of AI and turn it into their reality. Dr. Natalie takes us through the top 10 AI blind spots (magic bullet syndrome, strategy misalignment, operational implosion, slowing down-to-go-fast, fear-based mindsets, 360 deprivation, lack of win-win perspective, physiological resistance, emotional unintelligence, and psychological safety.) Then she delivers a comprehensive AI strategy and implementation framework.

Learning Objectives:

  1. Deepening and applying a solution to the top 10 AI blind spots
  2. How AI can improve the employee experience and future of work
  3. Proven AI methods to improve the customer experience
  4. Crafting your AI strategy and an implementation framework
  5. Real-world case studies that work

Speaking videos

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Books by Dr. Natalie Petouhoff

Empathy In Action - Book by Dr. Natalie Petouhoff

Empathy In Action” (2021)

Empathy In Action

Like My Stuff: How to Get 750 Million Members to Buy Your Products on Facebook - Book by Dr. Natalie Petouhoff

Like My Stuff: How to Get 750 Million Members to Buy Your Products on Facebook” (2011)

Like My Stuff: How to Get 750 Million Members to Buy Your Products on Facebook

Reinventing Your Contact Center: A Manager's Guide to Successful Multi-Channel CRM - Book by Dr. Natalie Petouhoff

Reinventing Your Contact Center: A Manager's Guide to Successful Multi-Channel CRM” (2006)

Customer Service at a Crossroads: What You Do Next to Improve Performance Will Determine Your Company's Destiny - Book by Dr. Natalie Petouhoff

Customer Service at a Crossroads: What You Do Next to Improve Performance Will Determine Your Company's Destiny” (2003)

Integrating People with Process and Technology "Gaining Employee Acceptance of Technology Initiatives" - Book by Dr. Natalie Petouhoff

Integrating People with Process and Technology "Gaining Employee Acceptance of Technology Initiatives"” (2002)

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