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Elaine Allison - Transforming Teams into Customer Care Crusaders; Women's Leadership Speaker

Elaine Allison

LocationTravels from British Columbia, Canada
$
Fees upon request
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About Elaine Allison

Dr. Jackie Freiberg
Dr. Karen Hills Pruden
Niven Postma
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Negotiating with Your Customer - So You Can Both Get What You Want

When a customer leaves dissatisfied, or you go broke trying to keep them happy, you won't be around long to serve them. Client and customer retention is the cornerstone of any business. In fact, every business or not-for-profit organization is actually in the "relationship" business. In this session, attendees will:

  • Know the most important thing to do before you start any negotiation
  • Learn the "Ask, Don't Tell" approach
  • Uncover that negotiations are not meant to be tough even though they might be stressful
  • Discover how to present your side without alienating the other person
  • A method to understand your final options and walk away position
  • Understand there is no problem so great that it can't be solved
  • Bonus: Discover why women lead differently than men and what to do about it Biography

Books by Elaine Allison

The Velvet Hammer: PowHERful Leadership Lessons for Women Who Don't Golf - Book by Elaine Allison

The Velvet Hammer: PowHERful Leadership Lessons for Women Who Don't Golf” (2006)

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