Gary Noesner

Drawing on lessons learned from his 30 year law enforcement career and leadership position as the FBIs Chief Hostage Negotiator, Gary Noesner explains how all human interaction consists of either conflict or cooperation. Using his real life experiences defusing tense situations, and through sharing personal anecdotes, he helps audiences grasp the essential skills necessary to avoid conflict and defuse tense interactions with others that arise in our everyday lives. He describes how self-control and active listening are the key ingredients used to influence the behavior of others in order to achieve the most positive outcomes possible. He shares his 25 keys to effective negotiation presented in a common sense and easily understandable way. Audiences will come away with a better appreciation of how they can improve their own interpersonal communication skills in order to achieve desired outcomes. Gary Noesners engaging and humorous approach to storytelling leaves audiences both informed and entertained. This presentation will help sales representatives, marketing personnel, organizational leaders, and anyone who wants to be a more effective communicator in both their professional and personal life.