Hamish Taylor

The biggest challenge we face in the change journey is to ensure employee engagement.

-How can you use the customer promise as a key leadership tool to drive focus through your team and organisation?

-Why setting the right ambition will determine whether or not you achieve breakthrough levels of innovation?

-When is it right to let go and, therefore, unlock the potential of the whole organisation?

-Great communication is, of course important but how good are you at ruthless simplicity, identifying champions, customer focussed organisational design and the make it easy model?