“Everything was flawless. Easy to work with loved the presentation. Thank you!! ”
Organizations known for providing world-class service are also known for their ability to tell compelling stories and to motivate others through storytelling. Most employees do not remember models, concepts and graphs, but when told an engaging story, not only do they understand the concept, but they tell it to others, thereby reinforcing the culture.
Sharing some of the lessons he learned during his time working at The Walt Disney Co., Jake Poore, founder and president of Integrated Loyalty Systems, delved into the core aspects of creating an ideal user experience during his closing keynote session at the recent Healthcare Design Conference in Orlando, Fla.

99 Lessons Learned from Disney To Improve The Patient Experience
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