Leading a Human and Digital Workforce
AI agents now handle work people used to do, from customer service to processing transactions. Leading companies manage them like employees, with defined roles, limits and reviews. In executive research, nearly all leaders expect people and AI to work side by side, and that raises new leadership questions. Which decisions stay with people? Who is accountable when an AI agent makes a mistake? How do leaders keep employees' trust? It also expands the CIO's role from delivering technology to leading the combined workforce. Drawing on years of C-suite research and conversations with CEOs and CIOs, this session shows how the best leadership teams are redesigning roles, decisions and accountability.
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