Jeannie Walters

Overview:

Customers today seek personalized, proactive, and powerful experiences. They want to be seen, understood, and served in modern and convenient ways. Jeannie Walters CCXP, has worked with brands all over the world to develop and deliver positive, proactive, and meaningful experiences for customers and employees alike.

How should you design customer journeys to speak to their concerns, answer their questions, and move your customers from “curious” to “converted”? Jeannie has defined customer experience in specific and actionable ways that lead to business results.

• Customer experience is a MINDSET.
• Customer experience is a STRATEGY.
• Customer experience is a DISCIPLINE.

In this keynote presentation, audience members walk away with ideas to use immediately to take action and not just talk about customer experience.

Who This Is For:

• Business leaders who feel stuck in the status quo and want to instill customer loyalty
• Organizations that want to get ahead of their competitors with better customer experience
• Marketers who want to design awareness journeys to build trust and authority

Why You Should Attend:

• To improve your existing customer experience through actionable, tangible efforts that lead to better business results
• To focus on the future of what customers want today and tomorrow
• To create a culture of customer-centricity

Objectives/Takeaways:

• Define customer experience for YOUR organization - it’s more than just delivering great service!
• Learn about specific tools available to anyone who is invested in creating better customer experiences
• Become a positive change agent on behalf or your customers - regardless of your title