In this talk, Jim Donald arms organizations with his proven strategies for success as they redefine their businesses in an evolved marketplace. As the former CEO of Starbucks and Albertsons Companies, he shares key leadership components from his playbook that he has used to get his companies through every obstacle imaginable, as well as solidify customer relations, grow revenue bases, and administer a shot of encouragement for developing stronger engagement.
Donald explains that now, more than ever, is the time to steal business from your competition, improve the quality of your product, and operate as one team. He shares the three common traits that today’s best leaders maintain—being humble, succinct, and injecting humor into your delivery – to effectively work with both team members and customers.
Audiences will also learn: • His #1 secret to success in encouraging others to take more risks • His best-ever learning experience that will build both revenue and engagement • His best tips for building a sustainable career and business
When Jim Donald became CEO of Extended Stay America, he noticed immediately that employees at the hotel chain constantly feared losing their jobs.
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