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Jim Tincher - Customer Experience Expert & Journey Mapping Authority; Founder of Heart of the Customer; Author of "Do B2B Better"

Jim Tincher

Profile updated October 9, 2026
LocationTravels from Minneapolis, MN, USA
$
$10,000 - $20,000
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About Jim Tincher

Dr. Kevin Freiberg
Michael Bergdahl
Erik Qualman
+17

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Books by Jim Tincher

Do B2B better: drive growth through game-changing customer experience - Book by Jim Tincher

“Do B2B better: drive growth through game-changing customer experience” (2022)

Do B2B better: drive growth through game-changing customer experience

How hard is it to be your customer? using journey mapping to drive customer-focused change - Book by Jim Tincher

“How hard is it to be your customer? using journey mapping to drive customer-focused change” (2019)

How hard is it to be your customer? using journey mapping to drive customer-focused change

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