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John A. Goodman - Customer Experience Researcher, Innovator & Entrepreneur

John A. Goodman

Profile updated June 4, 2025
LocationTravels from Bethesda, MD, USA
$
$5,000 - $10,000
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About John A. Goodman

“John was great, he did a great job, and I feel like my customers got some good service nuggets from his talk.”

– Mark Ditteaux, Mark-it smart
Zack Kass
Eric Boles
Daymond John
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Books by John A. Goodman

Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service - Book by John A. Goodman

“Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service” (2014)

Priceless: Curing the Healthcare Crisis (Independent Studies in Political Economy) - Book by John A. Goodman

“Priceless: Curing the Healthcare Crisis (Independent Studies in Political Economy)” (2012)

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits - Book by John A. Goodman

“Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits” (2009)

Topics

InnovationCustomer ExperienceEntrepreneurshipAuthorMarketing

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