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John DiJulius - Customer Experience Strategy Expert & Entrepreneur; President & Chief Revolution Officer at The DiJulius Group; Author of "The Customer Service Revolution"

John DiJulius

Profile updated October 9, 2026
LocationTravels from Aurora, OH, USA
$
$20,000 - $30,000
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About John DiJulius

Dan Gingiss
Robert Spector
Doug Lipp
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The Employee Experience Revolution Increase Morale, Retain your Workforce, and Drive Business Growth

As leaders, we need to do better, employees deserve better. The “Great Resignation”, “Quiet Quitting”, and “Cancel Culture” are not indictments on employees, but rather, business leaders’ lack of focus on truly caring for the people who are under their command. Today employees are more selective than ever regarding who they will work for; they are insisting that companies and their leaders help them live the right life. That is how you build a world-class culture.

Welcome to The Employee Experience Revolution:

*Great companies help people live extraordinary lives. Their leaders inspire employees to build lives of meaning and purpose. *

Takeaways from The Employee Experience Revolution keynote:

  • How to build & develop great leaders
  • Creating a Recruitment Experience
  • Creating an Onboarding Experience
  • How to retain your top talent
  • Be the best professional decision for your employees
  • Leaving a Leadership Legacy
  • Power of Purpose

Speaking videos

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Books by John DiJulius

The customer service revolution: overthrow conventional business, inspire employees, and change the world - Book by John DiJulius

“The customer service revolution: overthrow conventional business, inspire employees, and change the world” (2015)

The customer service revolution: overthrow conventional business, inspire employees, and change the world

The Employee Experience Revolution Increase Morale, Retain Your Workforce, and Drive Business Growth - Book by John DiJulius

“The Employee Experience Revolution Increase Morale, Retain Your Workforce, and Drive Business Growth” (2024)

The Employee Experience Revolution Increase Morale, Retain Your Workforce, and Drive Business Growth

What's the secret? to providing a world-class customer experience - Book by John DiJulius

“What's the secret? to providing a world-class customer experience” (2008)

What's the secret? to providing a world-class customer experience

Secret service: hidden systems that deliver unforgettable customer service - Book by John DiJulius

“Secret service: hidden systems that deliver unforgettable customer service” (2003)

Secret service: hidden systems that deliver unforgettable customer service

The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World - Book by John DiJulius

“The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World” (2020)

In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities. Can the way you run your business or treat your customers have an effect on the world at large? John DiJulius will show you just that! Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert’s Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own customer service revolution and make price irrelevant

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