John DiJulius
About John DiJulius
Speech topics
The Employee Experience Revolution Increase Morale, Retain your Workforce, and Drive Business Growth
As leaders, we need to do better, employees deserve better. The “Great Resignation”, “Quiet Quitting”, and “Cancel Culture” are not indictments on employees, but rather, business leaders’ lack of focus on truly caring for the people who are under their command. Today employees are more selective than ever regarding who they will work for; they are insisting that companies and their leaders help them live the right life. That is how you build a world-class culture.
Welcome to The Employee Experience Revolution:
*Great companies help people live extraordinary lives. Their leaders inspire employees to build lives of meaning and purpose. *
Takeaways from The Employee Experience Revolution keynote:
- How to build & develop great leaders
- Creating a Recruitment Experience
- Creating an Onboarding Experience
- How to retain your top talent
- Be the best professional decision for your employees
- Leaving a Leadership Legacy
- Power of Purpose
Speaking videos
Books by John DiJulius
“The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World” (2020)
In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities. Can the way you run your business or treat your customers have an effect on the world at large? John DiJulius will show you just that! Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert’s Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own customer service revolution and make price irrelevant
“The Relationship Economy: Building Stronger Customer Connections in the Digital Age” (2020)
In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building rapport is evaporating. This means that customer personalization and relationships are more important now than ever - and they will be the key to success for businesses moving forward. As he aptly states, “Being able to build true sustainable relationships is the biggest competitive advantage in a world where automation, artificial intelligence, and machine learning are eliminating the human experience, which is what creates the emotional connections that build true customer loyalty.” This book reminds listeners of the importance of personal connections and shows them how to attain meaningful, lasting relationships with their customers.
“The Best Customer Service Quotes Ever Said” (2016)
The Best Customer Service Quotes Ever Said
“What's the Secret: To Providing a World-Class Customer Experience” (2008)
“Secret Service: Hidden Systems That Deliver Unforgettable Customer Service” (2003)
At a glanceJohn DiJulius
Recommended offer:
Get a custom quote for your event:
Get StartedBrowse Similar Speakers
Speaker Search is a marketplace of speakers designed for talent buyers. We do not represent or manage speakers; instead, we provide event planners with the most comprehensive resource to discover and book the right talent.