Joseph Michelli
About Joseph Michelli
Speech topics
RESILIENT, AGILE, AND ADAPTIVE - MASTERING ADVERSITY AND SUSTAINING SUCCESS
How do you ensure your people and your organization successfully face challenges and emergestronger from adversity?
Joseph asked that question to more than 150 global business leaders, including CEOs and presidents of Google, Microsoft, Starbucks, United Way, RBC, Verizon, Southwest Airlines, Goldman Sachs, and H&R Block.
This presentation shares key learnings from those leaders (captured in his Stronger Through Adversity book. It also provides practical tools researched by experts in neuropsychology, learning agility, adaptive leadership, and collaborative/continuous learning.
Deploying his background as a clinical psychologist, leadership consultant, and organizational 5 development specialist, Joseph offers the audience needed resources to ensure sustained personal and organizational growth - even in the toughest of times.
Speaking videos
Books by Joseph Michelli
“All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement” (2025)
All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement
“Customer Magic - The Macquarie Way: How to Reimagine Customer Experience to Transform Your Business” (2023)
Lessons on leveraging world-class customer experience and innovation to grow your business.
“Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges” (2020)
Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
“The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging” (2019)
New from bestselling author Joseph Michelli! How Airbnb has disrupted the hospitality industry for unparalleled success―critical lessons that apply to any 21st Century business No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences. Over the past decade, Michelli has guided businesses in human experience transformation and revealed how Starbucks, Zappos, Mercedes, and other top companies design and execute the strategies that made them the undisputed leaders of their industries. Now, Michelli turns his attention to major disrupter, Airbnb. In The Airbnb Way, he shows how innovative leaders have managed to build an unique brand by inspiring and engaging a community of hospitality entrepreneurs―a feat unparalleled in the shared economy. Inside, you’ll find: • Airbnb’s strategies and practices that drive customer engagement and loyalty• How to provide phenomenal customer service in the shared economy• Proven principles for getting the most from all stakeholders―including those who share resources and services • Exclusive interviews with Airbnb leaders, hosts, and guests that provide invaluable information for your business The shared economy is the future, but it introduces business challenges never before faced: How do you serve a broad range of customers across varying geographies through a distributed network of "partners? Airbnb has solved the puzzle, and Michelli shows you all the pieces―and how they fit together.
“The Mindchamps Way: How to Turn an Idea into a Global Movement” (2019)
How do a passion to create an education revolution and the business acumen to fuel rapid and spectacular global expansion co-exist within one organisation? Find out in The MindChamps Way … In his latest insightful study of strategy and leadership, Joseph Michelli, shares the unique philosophy and the values-driven strategies of a dynamic organization, whose growing presence on the world stage has the potential to fundamentally shape the future of 'individuals, families, communities, countries, and education systems' across the globe. The MindChamps Way demonstrates how combining a strong, 'big-picture' philosophy with a carefully planned and executed business strategy can inspire staff, clients and an unlikely range of interested stakeholders. Read how: transformational leadership strategies and a 'values-driven' philosophy can catapult an organization to international prominence — in a surprisingly short time-frame. MindChamps' unique mantra of '100% Respect, Zero Fear' has enabled a creative organization to break with conventional ways of operating — to take 'the road less traveled' in an industry not noted for its willingness to innovate. an organization with a clear vision and mission can create spectacular success and, at the same time, fulfil its social charter. Readership: Parents, teachers, corporate leaders, entrepreneurs and educators.
At a glanceJoseph Michelli
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