Kevin Reilly

Drawn from Kevin Reilly’s "Tackling Life," this keynote explores resilience versus perseverance and what it takes to maintain growth and customer satisfaction. Exploring his time as captain of the Villanova football team and experience with the Philadelphia Eagles, Miami Dolphins, and New England Patriots, Kevin discusses the differences between physical and mental strength, and the importance of support systems.

He emphasizes that perseverance is a gut check, while resilience is bouncing back from a knockout. He also addresses the conditions that cause customer dissatisfaction: comfort and complacency, noting that a dissatisfied customer tells 12 people about their visit.

Drawing on examples from his personal journey, Kevin offers insights on:

• Driving tremendous business growth
• Improving customer satisfaction
• Create consistency across your organization