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Lou Carbone - Experience Management Pioneer &  Founder and CEO of Experience Engineering;  Professor of Practice at Michigan State University

Lou Carbone

Profile updated December 4, 2025
LocationTravels from Minneapolis, MN, USA
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$20,000 - $30,000
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About Lou Carbone

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Eric Boles
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Speech topics

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AI and Humanics (system thinking vs bolt-on)

Speaking videos

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Media coverage

'Father of Customer Experience' to Speak at August Retail Event

Lou Carbone, the man who coined the term "customer experience", will keynote for the fourth annual Retail Customer Experience Executive Summit to be held ...

Books by Lou Carbone

Clued In: How to Keep Customers Coming Back Again and Again - Book by Lou Carbone

Clued In: How to Keep Customers Coming Back Again and Again” (2004)

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