Lou Carbone

Profile updated December 4, 2025

Travels from Minneapolis, MN, USA

$20,000 - $30,000

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About Lou Carbone

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Speech topics

1/5

AI and Humanics (system thinking vs bolt-on)

Speaking videos

1/2

Media coverage

'Father of Customer Experience' to Speak at August Retail Event

Lou Carbone, the man who coined the term "customer experience", will keynote for the fourth annual Retail Customer Experience Executive Summit to be held ...

Books by Lou Carbone

Clued In: How to Keep Customers Coming Back Again and Again - Book by Lou Carbone

“Clued In: How to Keep Customers Coming Back Again and Again” (2004)

Topics

Business Sales Customer Experience Marketing Professors Thought Leadership Disruptive Thinking Strategic Leadership Corporate Strategy Business Leadership

At a glance

Lou Carbone

Travels from Minneapolis, MN, USA

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$20,000 - $30,000

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