Mark Levy

Mark Levy, the pioneer of EX and former Head of Employee Experience at Airbnb will share how he scaled the culture through significant growth in headcount and scaling of the business. At Airbnb, there was a focus on preserving culture and driving a sense of belonging through that ascendancy. Mark will tell the stories, examples, and lessons learned on how he and his team shifted from traditional HR to Employee Experience by redesigning through a human-centric approach.

Now with COVID, we’re in a downward curve…but a lot of the principles we put in place to make this shift are even more important with employees working from home, social distancing and isolation. Mark will share the key considerations and give examples of acting with empathy in the new now. We need to address the hierarchy of employee’s needs depending on the context at the time, and it requires a new way of looking at managing, and believe this will also be a reset for the way we work going forward.