Micah Solomon
highly-reviewedAbout Micah Solomon
“Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology.”
Speech topics
Exceptional Service, Exceptional Profit
The direct connection between superior, hospitality-infused customer service and business profitability, with actionable strategies for improvement and transformation.
Based on Micah Solomon's #1 bestselling book "Exceptional Service, Exceptional Profit."
How to deliver five-star hospitality-infused customer service and build customers for life in this age of social media, self-service, global competition, and endless distractions. Includes hands-on experience, best practices, and culture-building insight from Apple, Google, The Ritz-Carlton Hotel Company (with whom Micah has collaborated on two bestselling books), USAA Insurance, Starbucks, Nordstrom, and more.
Speaking videos
Books by Micah Solomon
“Can Your Customer Service Do This?: Create an Anticipatory Customer Experience That Builds Loyalty Forever” (2023)
Can Your Customer Service Do This?: Create an Anticipatory Customer Experience That Builds Loyalty Forever
“Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience” (2020)
Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience
“The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets” (2019)
“High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce” (2012)
“Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization” (2010)
Topics
At a glanceMicah Solomon
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