Michael R. Hoffman
About Michael R. Hoffman
Speech topics
Winning in the Age of AI, Empathy & Hyper-Personalization
In 2025, customer expectations don’t just evolve—they accelerate. In this must-see keynote, "Customer Worthy" author Michael R. Hoffman reveals how leading companies are merging AI-powered personalization with deep human empathy to win customer loyalty and fuel innovation. Based on his acclaimed CxC Matrix™, Hoffman shows how to break down silos and build a culture where every employee—from the front line to the boardroom—thinks and acts like a customer.
This isn’t another CX lecture—it’s a call to revolution. Learn how to harness AI to anticipate needs, empower teams with purpose, and create experiences that turn buyers into believers. Backed by real-world wins from Fortune 500 clients, Hoffman delivers actionable strategies and inspirational insight to help your business become truly Customer Worthy—and unforgettable.
Speaking videos
Books by Michael R. Hoffman
“Customer Worthy: Why and how everyone in your organization must Think Like a Customer” (2010)
Customer Worthy: Why and how everyone in your organization must Think Like a Customer
At a glanceMichael R. Hoffman
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