Michelle D. Reines

This is the first ever lesson I learned, when I was promoted to my level of incompetence. The impact it had on my team, organizational health, and performance and especially on my credibility as a people leader was catastrophic. Sometimes throughout our leadership ride/ journey, we struggle with the demands of goals, deadlines, performance expectations, customer service complaints, ego, and even interpersonal team conflict. This can, at times, not bring out the best in us – things that make you go HUM!