Nash Fung

People are the heartbeat of your organization. When your team feels supported, listened to, valued and cared for; everyone will be empowered to bring out their best. As a leader, you can create that supportive environment to help your team thrive, and the magic begins with how you communicate with them …

Empowering leadership lessons from the crisis line

From volunteering on the crisis line for 16+ years, Nash learned how to support & empower others through empathy. He will share practical empathetic communication techniques and inspiring lessons he learned from the crisis line that will improve your leadership role and help you connect more meaningfully with your teammates.

Learning Outcome:

• Discover a five-step crisis line practice that will enhance your leadership skills.
• Create deeper trust from teammates and increase employee retention.
• Learn practical communication techniques that will instantly make your teammates feel heard, understood, and valued.
• A golden rule in crisis line that every leader can incorporate to best support their people.