Pamela Barnum M.P.A., J.D.

Most of our communication is nonverbal, and we miss more than half of the conversation when we ignore what is not being said. Learn the secret second language reserved for communication experts and law enforcement to communicate confidence, elevate influence, and improve negotiation outcomes.

• Display calm confidence in every situation. Learn when to move toward, not away from, difficult conversations, making them less stressful and more productive.
• Decode nonverbal cues with certainty. Understand what is being said, regardless of the words used, resulting in better negotiation outcomes.
• Deliver results with greater accuracy using science-backed techniques. Confidently assess verbal and nonverbal misrepresentation indicators, bluffing, and lies in real-time.