Patrick Leroux

It takes thousands of dollars and months before you find a good customer… and it only takes a few minutes to loose one. Not only you want satisfied customers, more importantly you want loyal customers. What are you doing to create loyalty with your

customers? In this highly interactive and information rich session, you will learn that:

• Customer service is not a department… it’s an attitude;
• Listen to your customers;
• You never have a second chance to make a good first impression;
• Your organization is as good as your worst employee;
• The customer is always right even when he is wrong;
• You must provide your customers with a memorable experience if you want to create loyalty; and
• You should never take your customers for granted.