Phil Kirschner

Go around the room at any leadership offsite and ask who's responsible for how work actually gets done — not the strategy or the quarterly targets, but the daily experience of working inside the company. You'll get three answers from three people who rarely sit in the same room. HR will say people. IT will say tools. Real Estate will say space.

Nobody will say ""us,"" and the experience of work lives in the gaps between them.

Phil Kirschner has spent two decades inside these functions and across them, and the pattern holds everywhere: every large organization has a scattered network of people who've already figured this out and are doing the integration work anyway — Employee Experience, Digital Workplace, Workplace Strategy — with no mandate and no cover, holding the whole thing together with duct tape and favors.

This talk is about giving them a home. And giving the leaders above them a way to see the problem, name it, and take action.

Attendees leave with:

• A diagnostic lens for where the gaps live across HR, IT, and Workplace
• Language for the integration problem for improving Employee Experience
• Examples from organizations that built this on purpose
• A first step that works within existing structures