Rob Anderson

Amazing customer experiences start with amazing internal experiences. Level-up the experiences your organization creates by using the same thought process magicians use to create impossible moments. Most people ask, “How did the magician do that?” The better question is, “What was the magician’s thought process in creating that experience?” You will learn to adapt this same thought process to the experiences you create and the problems you solve. Las Vegas magician Rob Anderson integrates magic with powerful lessons and takeaways in this unique keynote. Rob peels back the curtain and reveals the real secrets of the magician: the thinking behind how to ‘WOW’ your audience, from your team members to your clients.

Key takeaways include:

• How to understand the story your customer wants to be a part of, and overdeliver on that
• Building rapport and strong relationships with your customers
• How to “read the room” and understand your clients’ needs
• Good magicians get applause, great magicians give experiences (the service-first mentality)
• How to “flow with the go” and be flexible when the unexpected happens

Core Topics: Innovation & Creativity, Consumer Engagement, Team Building, Business Growth & Change