“"We gifted every one of our broker and adviser guests a copy of Rob’s book What I Didn’t Learn at Harvard as part of our National Roadshow. Rob’s message of courage and relentless curiosity aligned perfectly with our values of initiative and helping others to be successful. His ability to fully engage an audience for over an hour without needing a single PowerPoint slide certainly justified our decision to work with him and I’m looking forward to exploring how he can partner with us beyond this year’s event.” ”
Calm When It Counts helps leaders and teams stay steady under pressure and reduce the risk of difficult moments escalating. Combining extensive field experience with postgraduate study in safety, security and dispute resolution, Rob Redenbach shows how simple, effective strategies can lower tension, improve communication and guide behaviour toward safer outcomes.
Participants learn how to control their own response, read the behaviour in front of them and make choices that defuse rather than intensify conflict. The programme is designed for workplaces that want calmer interactions, stronger psychological safety and better decisions under stress. The result is a memorable session that blends real-world insight with stories and humour, making the learning both engaging and easy to apply.
Calm When It Counts: Strategies to De-Escalate Conflict is available as a keynote or an extended interactive workshop.

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