Ron Kaufman

“I carry with me each day lessons and behaviors I have learned from Ron Kaufman. He greatly helped us at Motorola with our Service Culture. What is really exciting is that we now have a common language and framework about the subject of service and how we can improve it together. Your articles have always provoked some thought or other, provided me a link to some uncompleted chain of thought, and your style in presenting complex problems and issues in such a simplified manner is stupefying to someone like me. Now, that is a skill worthy of acquiring. Thank you!”