Skip to main content
Scott Deming - Senior Executive, Keynote Speaker & Trainer; Customer Service, Emotional Branding & Leadership Expert

Scott Deming

Profile updated August 18, 2025
LocationTravels from Charlotte, NC, USA
$
$10,000 - $20,000
Get Started

About Scott Deming

Our goal as the meeting planners was to bring real value and actionable insights to our quarterly owner’s meeting at the Copier Dealers Association, and Scott Deming did just that. You could tell that he took a great deal of time to personalize his presentation on "Creating the Ultimate Customer Experience" which allowed him to relate to the group and provide fresh and practical insights that went beyond typical customer service rhetoric. Scott's ability to help our members truly define their brand, create an all-in culture, and empower their teams to connect with customers was invaluable. The feedback from our dealers was overwhelmingly positive, and I’m sure many are already figuring out how to implement his actionable strategies. If you're seeking a speaker who can deliver tangible value and inspire a genuine focus on customer experience, I highly recommend Scott Deming. He was a significant asset to our event.

Julie King, Ford Office Technologies
Zack Kass
Eric Boles
Daymond John
+17

Discover speakers similar to Scott Deming

Browse Similar Speakers

Speech topics

1/4

Leadership, Culture and Sustainable Success

All great, sustainable organizations have a culture of passion, meaning and purpose. This doesn’t mean you need to be working for a company trying to find a cure for cancer. It doesn’t matter what you sell, as long as the culture is purpose driven. Culture determines the success or failure of an organization, and it all begins and ends with leadership and collaboration.

In this dynamic leadership and teamwork driven program, based on Scott Deming’s second book – “Powered by Purpose” he demonstrates how differing points of view and healthy debate should be encouraged, as long as everyone agrees on the mission, purpose and objective. Through clear communication, sharing of ideas and checking the egos at the door, a culture of inspiration and innovation takes shape and the end result is an unprecedented customer experience.

Case studies will be discussed, corporate heroes will be highlighted and proof will be shown, that companies without a purpose driven and value oriented culture cannot survive in a world where people are seeking meaningful interactions and trusting relationships.

Scott Deming is a seasoned business professional with over thirty years of corporate experience and over twenty years as owner/operator of a national advertising and marketing firm. He has helped managers and executives from just about every industry, across the globe, become stronger, more effective leaders and helped teams work smarter and become stronger.

Speaking videos

1/1

Media coverage

We Have an Empathy Crisis on Our Hands. Here's How to Combat the Rising Trend of Poor Customer Service.

BY SCOTT DEMING — Ever wonder why exceptional customer service is becoming an endangered species? Here's how you can make your business stand out in a sea of mediocrity simply by upping your customer service game.

Are You a Disruptor or a Destructor? A Complete Guide to Innovation for Today's Leaders

BY SCOTT DEMING — Two sides to the innovation coin will make or break your business. Understand disruptive and destructive innovation before attempting to shake up the market.

Books by Scott Deming

Powered by Purpose: Identify Your Values, Discover Your Purpose, and Build Success for Life! - Book by Scott Deming

Powered by Purpose: Identify Your Values, Discover Your Purpose, and Build Success for Life!” (2014)

A rousing call to transform your business through the power of values and purpose According to consultant, coach, and speaker Scott Deming, you and your company, your foundation, or any organization you belong to have the power to truly affect change, but too often you focus on policies and procedures instead of values and purpose. And without values and purpose, your power and your ability to influence go to waste or even become destructive. Deming developed a philosophy from his earliest days as an advertising and marketing executive that was based on three core values his parents taught him: honesty, integrity, and respect for humanity. From that foundation, he realized his purpose: to help businesses--big and small, old and new--create lasting, meaningful brands by focusing on what matters most to them and to those they serve. His love of business--the fact that someone can have an idea and use passion, smarts, and hard work to make a go of it--propels his drive to return you and your organization to the right formula for success: viewing values and purpose as the essentials. Powered by Purpose deftly integrates conceptual knowledge with case studies and Deming's firsthand experiences. The result is an engaging work that shows you how to identify your values, declare your purpose, surround yourself with others of like mind, and then communicate that purpose to the world in a manner laced with emotion, relevance, and intrigue.

The Brand Who Cried Wolf: Deliver on Your Company's Promise and Create Customers for Life - Book by Scott Deming

The Brand Who Cried Wolf: Deliver on Your Company's Promise and Create Customers for Life” (2007)

By now you know that branding is not exclusively about business identity in the form of a logo or advertising. You might recognize the Nike brand from its iconic swoosh logo. You might immediately think of McDonald’s when you think of fast food because McDonald’s commercials are ubiquitous, but by this point, you know that icons and awareness do not constitute a brand. You also know that big businesses are not the only brands. Your business does not have to be the size of GM, Microsoft, AOL Time Warner or Wal-Mart. Your business could be run out of your home with you as the sole employee. You could conduct business from a small office with a single assistant, or in a store with several employees. The size, scope, and location of your business does not change the fact that it’s a brand, nor should any of these factors truly impact your brand if you’re focusing on one-on-one relationships. Businesses are not the only brands, either. Every individual is a brand, as are organizations from non-profits to political parties to social clubs. For example, the Gates Foundation, the Red Cross, UNICEF, Make-A-Wish Foundation, Boy Scouts, Girl Scouts, Kiwanis Clubs, Rotary Clubs, Republican Party, and Democratic Party — all are brands. The concept of branding I’ve been articulating is personal, which means everyone needs to develop one.

Browse Similar Speakers

Page 1 of 3

Speaker Search is a marketplace of speakers designed for talent buyers. We do not represent or manage speakers; instead, we provide event planners with the most comprehensive resource to discover and book the right talent.