Shawn R. Nason

As the experience landscape continues to shift from customer service departments into a focus on chief experience officers and human experience officers, it’s time to start paying attention to the next big step: CXOs moving into CEO roles, bringing their human-obsessed, people-centric mindsets and experiences with them. What happens when the leader of the company puts people first? It’s nothing less than a people-first revolution where revenues soar, employee engagement skyrockets and customers recommend you to their friends so often that it’s silly to even ask them about it.