Steve McClatchy

Relationships that are high in trust are much more effective than those that are not. Trust cannot be faked, manipulated or forced but it can be earned. Establishing compelling trust in relationships is everyone's job but one that is not always easy to do. In this presentation we will look at the challenge of building trust in every relationship and the impact of trust on a company's top and bottom line. Conflict is a natural part of any relationship. Conflict by itself is not good or bad but the way we address it can be. When you are faced with an issue that you don't think you can address with someone it puts a distance between you and them. The more issues there are the greater the distance and the lower the trust. Addressing conflict in a non-confrontational way that strengthens a relationship is a skill that everyone needs to develop to be successful. When not addressed correctly, conflict can destroy a relationship and its ability to be productive. You will learn how to create an environment of safety and security where issues can be addressed and obstacles removed. Participants will also learn:

How to buld trust with every team member

What to do when trust is broken

How to control your ego so it doesn't get in the way

How to get the "Dead Moose" on the table

How to manage relationships you can't lead

The four steps to resolving conflict when it happens

Three bad choices people make when faced with conflict

How to address conflict that is communicated non-verbally

What to do when emotions surface

How to communicate more effectively so you get better results