Steven Little
About Steven Little
“Steven's session was just amazing! We all truly enjoyed talking with both him and his wife Laura. ”
Speech topics
BREAKOUT SESSION: The Ten T’s of Customer Acquisition & Retention: Proven Initiatives For Building Relationships and Profits
Today, business interested in growth are looking to improve their customer relationships to increase sales, lower costs and maximize profits. Short on theory, long on practical advice, Steve examines how today’s most successful organizations are transforming the way in which they acquire and retain customers. Through concepts such as “touches,” “telepathy,” and “timebombs,” this no-nonsense discussion will help your group build customer-centric processes that lead to sustainable growth.
Speaking videos
Books by Steven Little
“Duck and Recover: The Embattled Business Owner's Guide to Survival and Growth” (2009)
“The Milkshake Moment: Overcoming Stupid Systems, Pointless Policies and Muddled Management to Realize Real Growth” (2008)
“The 7 Irrefutable Rules of Small Business Growth” (2005)
At a glanceSteven Little
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