Tamekia MizLadi Hart

Utilizing an acrostic poem to entitled “G.R.A.C.E.D.” this engaging keynote or master class focuses on the art of communication and storytelling to facilitate difficult conversations. Emphasizes the importance of self-awareness and social skills to team building while focusing on the patient and/or customer experience.

Audience Takeaways:

• Understanding of how potential cultural communications can create barriers that negatively impacts the patient or customer experience.

• Engaging activities designed to boost overall morale and rapport among team members.

• Examine and apply concepts of verbal and non-verbal communication, conflict resolution, and de-escalation techniques.